Front Office Associate - Luxury Hotel in Bali

Join Theatre Hotel Kuching as a Front Office Associate and become the face of exceptional hospitality in one of Bali’s most prestigious luxury properties. Located in the vibrant heart of Canggu, this role offers a unique opportunity to deliver world-class service and create memorable experiences for our guests. As a Front Office Associate, you will be the first point of contact for guests, ensuring their stay is seamless and enjoyable. You will work closely with our team to manage reservations, check-ins, and check-outs, while also providing exceptional customer service. This is your chance to be part of a team that values professionalism, creativity, and a passion for hospitality.

At Theatre Hotel Kuching, we are committed to providing a dynamic and supportive work environment. Our hotel is known for its elegant design, stunning views, and a blend of modern luxury and traditional Indonesian charm. By joining us, you will have the opportunity to grow your career in a reputable and innovative hospitality company. We offer competitive salaries, comprehensive benefits, and a range of development opportunities to help you thrive in your role.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage guest reservations, including check-ins, check-outs, and room assignments.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guest arrival.
• Assist with the front desk operations, including billing and payment processing.
• Maintain accurate records of guest information and transactions using our property management system (PMS).
• Promote our hotel’s amenities and services to enhance the guest experience.
• Participate in team meetings and contribute to the overall success of the front office department.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a luxury hotel setting.
• Fluency in English, both spoken and written, with excellent communication skills.
• Strong organizational and multitasking abilities.
• Professional demeanor and a customer-focused approach.
• Basic knowledge of hotel property management systems (PMS) is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian culture and customs is a strong asset.
• Must be available to work full-time, including weekends and holidays.

🛠️ Keahlian

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