Account Management Specialist - GrabMart (Remote from Bali)

Join a dynamic team as an Account Management Specialist for GrabMart and play a pivotal role in driving business growth in Southeast Asia’s leading superapp ecosystem. Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll collaborate with merchants and partners to maximize their potential on the GrabMart platform.

This is your chance to work in a fast-paced, innovative environment where your strategies directly impact merchant satisfaction and revenue. With GrabMart’s rapid expansion, you’ll have the opportunity to grow alongside the company and make a tangible difference in the lives of merchants and customers alike.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with merchants and partners to ensure their success on GrabMart.
• Develop and implement strategic plans to increase merchant engagement and sales.
• Conduct regular performance reviews and provide actionable insights to merchants.
• Leverage data analytics tools like Google Analytics and Tableau to track merchant performance and identify growth opportunities.
• Collaborate with cross-functional teams to drive marketing campaigns and promotions.
• Stay updated with industry trends and best practices in e-commerce and merchant management.
• Provide exceptional customer service to merchants and address any issues or concerns promptly.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, business development, or a similar role in the e-commerce or retail industry.
• Strong understanding of the e-commerce landscape and familiarity with GrabMart’s platform.
• Excellent communication and interpersonal skills to build and maintain relationships with merchants.
• Analytical skills to interpret data and make data-driven decisions.
• Proficient in using Microsoft Office Suite (Excel, PowerPoint, Outlook) and CRM tools like Salesforce.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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