Senior Client Services Manager - Customer Experience Leadership

IBEX Global Solutions · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
IBEX Global Solutions is seeking a dynamic and experienced Senior Client Services Manager to join our team. In this role, you will be responsible for leading and managing our client services team to deliver exceptional customer experiences. You will play a crucial role in ensuring our clients are satisfied and our business continues to grow. This is an exciting opportunity to make a significant impact in the customer service industry.

📋 Tanggung Jawab Pekerjaan

Lead and manage the client services team to ensure high levels of customer satisfaction and service excellence.,Develop and implement strategies to improve customer experience and loyalty.,Build and maintain strong relationships with clients to understand their needs and exceed their expectations.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Train and develop the client services team to ensure they are equipped with the necessary skills and knowledge.,Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in client services or customer experience management.,Proven track record of successfully managing client services teams and delivering exceptional customer experiences.,Strong understanding of customer service best practices and industry trends.,Excellent communication, leadership, and interpersonal skills.,Proficiency in using customer relationship management (CRM) software.

🛠️ Keahlian

Customer relationship managementCustomer experience strategyTeam leadership and developmentData analysis and reportingCRM software proficiencyConflict resolution and negotiation
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