Field Support Specialist - Bengkalis
Join Mitracomm Ekasarana as a Field Support Specialist in Bengkalis, Riau, and play a pivotal role in delivering exceptional customer service and technical support in the retail and consumer products sector. This is a fantastic opportunity for individuals passionate about technology and customer service to thrive in a dynamic and growing company.
As a Field Support Specialist, you will be responsible for installing, configuring, and maintaining retail and consumer products equipment, ensuring seamless operations for our clients. You will work closely with our retail partners to troubleshoot issues, provide technical guidance, and ensure customer satisfaction. This role offers a competitive salary and a chance to grow within a reputable company in the retail sector.
📋 Tanggung Jawab Pekerjaan
Key Responsibilities:
- Install, configure, and maintain retail and consumer products equipment.
- Provide technical support and troubleshooting for retail partners.
- Ensure equipment is functioning optimally and meet client requirements.
- Conduct regular equipment checks and maintenance.
- Document all technical activities and provide reports to the support team.
- Assist in training retail staff on equipment usage and maintenance.
- Collaborate with the support team to resolve complex technical issues.
- Participate in continuous improvement initiatives to enhance support services.
🎓 Kualifikasi & Syarat
Kualifikasi & Syarat:
- Minimum 2 years of experience in field support or technical support roles.
- Proven experience in installing and maintaining retail and consumer products equipment.
- Strong understanding of retail and consumer products equipment and systems.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills.
- Valid driver's license and reliable transportation.
- Familiarity with Microsoft Office Suite and basic technical documentation tools.
🛠️ Keahlian
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